As a consumer, you are obliged to prove the purchase of the item by presenting a proof of purchase or in another sufficiently credible manner .

As a consumer, you cannot claim rights for defects that you caused yourself or that you knew about at the time of purchase. The same applies to defects for which we, as the seller and the consumer, have agreed to a price reduction. We are also not liable for normal wear and tear of the item.

The complaint must be filed within 24 months at the latest. The complaint must be filed without delay to prevent the defect from spreading and, as a result, the complaint being rejected. By reporting the defect promptly after it appears, you can ensure that the complaint is handled smoothly.

A complaint is only processed when we notify you of this. If the statutory deadline expires, consider this a material breach of contract and you may withdraw from the purchase contract.

Write to us at askmebaby@dykka.com and we will resolve the complaint together.